Terms & conditions

1. Quotes and booking

• Quotes are free and valid for 7 days.
• Quotes are based on the information you give us: items, addresses, floors, stairs, lift access and parking.
• A booking is confirmed once the deposit is paid. The deposit is non-refundable.

2. Payment

• Full payment is due before or at completion of the move.
• We accept bank transfer, PayMe, FPS and cash.
• Extra services requested on the day are charged separately.

3. Cancellations and date changes

• The deposit is non-refundable, including if you cancel.
• Cancellations with less than 7 days' notice: full payment is due.
• One free date change is allowed, to a new date within 14 days, subject to availability. Further changes count as a cancellation and the deposit is forfeited.

4. Moving and handling

• Please send photos or videos of all items before we confirm your quote.
• Unless you book our packing service, you pack and label your own boxes. Furniture wrapping is included with every move.
• Please arrange lift and stair access with your building management in advance.
• Changes to the item list on the day may cost extra.

5. Disassembly and furniture take-away

• Disassembly, reassembly and furniture take-away must be requested in advance.
• Some flat-pack (for example IKEA) and older wooden furniture may not reassemble as well as before, and this cannot be guaranteed.
• Furniture take-away is arranged with our sister company Junk Removal HK.

6. Your responsibilities

• Tell us in advance about floors without a lift, flights of stairs, lift changes and long carries from where the truck parks. Anything not disclosed in advance may be charged extra.
• Please keep cash, jewellery, documents and other valuables with you.
• We are not responsible for damage that existed before the move.

7. Damage cover and claims

• Every move includes damage cover up to HK$2,000.
• Minor scratches and dents from normal handling are not covered.
• Please report any damage to our crew before they leave the site. Damage reported after the crew has left cannot be accepted.

8. Delays

• Our crew will call or WhatsApp you before arriving.
• We are not responsible for delays caused by weather, traffic or building management. If a move cannot be completed, we will rebook it with you.

9. Privacy

• Your information is kept confidential and used only to provide our service. See our privacy policy.

10. Changes to these terms

• We may update these terms from time to time. The version on this page applies to new bookings.